Returns

Changed your mind

You may return any item within 14 days for a full refund or exchange, providing the goods are in a re-merchantable condition, in the original packaging and with original labels still attached where applicable. Please include your order confirmation or receipt with any return.

The easiest way to return something is to bring it back to either store. If you are posting a return, it is your responsibility to get the goods back to us, and we recommend a postage method with proof of delivery. Return postage for goods that are correct as per the original order, and are not faulty or damaged, is at your expense.

Upcountry reserves the right to refuse returns, or to make a partial refund, if items are not returned and received in an entirely re-merchantable condition. If items are not in a resalable condition, a restocking fee may be charged. Items returned for an exchange that are correct as per the original order, and are not faulty or damaged, may incur a replacement carriage charge where applicable.

Damaged, faulty or incorrect items

If an item arrives damaged, or the wrong item arrives, please tell us within 7 working days of receiving it. We may not be able to offer a full refund if damage is reported after this time.

If an item is faulty, please report the fault to us straight away. All goods are subject to the manufacturer's guarantee, and in some cases it is quicker to deal with the manufacturer directly; we will advise you if that is the best course of action. For items worth £50 or more, we recommend a tracked courier. Faulty items cannot be replaced until the manufacturer has agreed a replacement, which can take up to 31 days. If no fault is found with the item, a service and postage charge may apply.

Where to send returns

Returns can be made at either store, or posted to:

Upcountry
Lewes Road, Scaynes Hill
West Sussex RH17 7NG

Questions first? Email [email protected] and we will help you sort it. None of the above affects your statutory rights.