Privacy Policy

Upcountry is committed to protecting your privacy. This policy explains what personal information we collect through upcountry.co.uk and in our stores, how we use it, and the choices you have. We may update this policy from time to time; any changes will be posted on this page.

Who we are

Upcountry is a garden and country store with two Sussex sites: Lewes Road, Scaynes Hill, West Sussex RH17 7NG, and Dittons Road, Stone Cross, Pevensey BN24 5ET. For anything relating to your personal information, contact us at [email protected].

What we collect

• Your name and contact details (email address, phone number, billing and delivery address) when you place an order, create an account, or send us an enquiry.
• Order history and the information needed to fulfil your orders.
• Details you choose to give us through forms on this site, such as trade account or loyalty enquiries.
• Basic technical information needed to run the website securely, such as IP addresses in server logs.

How we use your information

• To process and deliver your orders, take payment, and tell you about the status of your order.
• To respond to your enquiries.
• To run your account or loyalty membership where you have one.
• To meet our legal obligations, such as keeping accurate business and tax records.

We will only send you marketing emails if you have asked us to, and every marketing email will include a way to unsubscribe.

Payments

Card payments on this site are processed by our payment provider, Square. Your full card details are handled by Square and are not stored on our servers. You can read Square's own privacy policy at squareup.com.

Who we share it with

We do not sell your personal information. We share it only with the service providers needed to run the shop: our payment provider, delivery couriers (so they can deliver your parcel), and the companies that host and maintain this website. Where we are required to by law, we may also share information with authorities.

Cookies and analytics

This site uses essential cookies that are needed for it to work, such as those that remember your basket, keep you logged in to your account, and keep the checkout secure. With your consent, we also use Google Analytics to help us understand how the site is used, and our shop software may note which link or advert brought you to us. Neither runs unless you accept it in the cookie banner, and you can change your choice at any time using the link at the end of this policy.

How long we keep it

We keep personal information only as long as we need it for the purposes above, including the periods required by law for business and tax records, and then delete or anonymise it.

Your rights

Under UK data protection law you have rights over your personal information, including the right to request a copy of it, to have it corrected, and in certain circumstances to have it deleted or to object to its use. To exercise any of these rights, email [email protected]. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.